Frequent questions
Orders and payments
+How do I order online?
Buying in our online store is easy. You just have to choose your jewel, add it to the shopping cart by clicking "add to cart". Once you have finished browsing our store, and choosing all your Clum jewelry, you must go to the basket icon (top right). Once here, all you have to do is fill in your information and choose the payment method. After making the payment, you will receive a confirmation email. If there is any difficulty to place your order or to navigate through our website, contact us at info@clum.es
+Is it necessary to register to buy?
No. To buy in our online jewelry it is not mandatory to register on the web, you can do it as a guest. It is necessary to provide the data required by current legislation: name, surname and a postal address. To facilitate the purchase process, Clum requests an email address or mobile phone number. In this way, we can notify you when the order is ready to be delivered.
+Can I cancel my order?
Yes. You can cancel your order, as long as its status allows it. To do this, send us an email to info@clum.es and we will inform you about the possibility of cancellation. An order cannot be canceled if it has been shipped.
+An error appears in my purchase, what do I do?
If there is any difficulty to place your order or to navigate through our website, try:
- Check that you have entered your card details correctly.
- If it is through PayPal, check that you have written your password correctly
- Use another card.
- Use an alternative payment method to the one that is generating the problem
- Close the browser and try again.
- Delete cookies or clear your browser cache and try again.
If the problem persists, don't worry, contact us at info@clum.es and we will try to solve it for you as soon as possible.
Returns & Exchanges
+How do I contact customer service?
Our customer service is at your disposal to deal with any possible claim. You can contact us via email info@clum.es or through our social networks, instagram or facebook. Please, wait for us to answer you and avoid creating new requests for the same service, as it could slow down our response and therefore the resolution of your request.